Returns & Refunds

At Bare Earth, we want you to live with things you genuinely love. Because many of our pieces are one-of-a-kind, vintage, estate, or individually sourced, we carefully consider every return.

Online Returns

Eligible online purchases may be returned within 14 days of delivery for a refund of the purchase price.

To be eligible for a return, the item must:

• Be returned within 14 days of delivery.
• Be in its original, unused condition.
• Include all original packaging, tags, documentation, and accompanying materials, when applicable.
• Show no signs of wear, damage, alteration, resizing, repair, or modification.

Because many Bare Earth pieces are unique or previously owned, items that have been worn, altered, damaged, or otherwise changed after purchase cannot be accepted for return.

In-Person Purchases

All in-person purchases are final sale unless otherwise stated at the time of purchase.

Because customers have the opportunity to personally examine items before purchasing, Bare Earth does not accept returns or exchanges for in-person purchases based on change of mind, fit, preference, or buyer’s remorse.

We encourage you to take your time and ask questions before purchasing. We are happy to provide additional information about an item’s materials, measurements, condition, age, provenance, or other characteristics whenever that information is available to us.

If an item is discovered to have a material defect or was inaccurately represented by Bare Earth, please contact us as soon as possible. We will review the circumstances and determine an appropriate resolution.

Any special return or exchange arrangement offered for an in-person purchase will be clearly communicated at the time of sale and noted on the customer’s receipt when applicable.

Vintage, Estate & Previously Owned Pieces

Many Bare Earth pieces are vintage, antique, estate, or previously owned.

These pieces may show signs of age, wear, patina, repairs, variations, or previous use. Such characteristics are part of the item’s history and are not necessarily considered defects.

We make every effort to photograph and describe these characteristics accurately. Please review the photographs and description carefully before purchasing online, and examine items carefully before purchasing in person.

Gemstones & Natural Materials

Natural gemstones, minerals, and other natural materials may contain variations in color, clarity, inclusions, texture, shape, and surface characteristics.

These natural variations are part of what makes each piece individual and are not considered defects.

Where relevant, Bare Earth will identify treatments, enhancements, synthetic materials, or other important characteristics known to us in the product description.

Final Sale Items

The following purchases are final sale and are not eligible for return:

• Items explicitly marked Final Sale at the time of purchase.
• Items purchased at a discounted or clearance price when identified as final sale.
• Custom, personalized, modified, or made-to-order pieces.
• Items that have been resized, altered, repaired, or otherwise modified at the customer’s request.
• Items purchased in person, unless a specific exception is stated at the time of purchase.
• Gift cards.

Any final-sale status will be clearly identified before purchase.

Online Returns — How to Start a Return

Please contact us at contact@bareearthcompany.com within 14 days of delivery with your order number and the item you wish to return.

If your return is approved, we will provide return instructions.

Please do not send an item back without first receiving return authorization.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or materially different from its description.

We strongly recommend using a fully insured and trackable shipping service. Bare Earth is not responsible for items lost or damaged while being returned.

Refunds

Once your return is received and inspected, we will notify you whether the return has been approved.

Approved refunds will be issued to the original payment method.

Original shipping charges are non-refundable unless the return is the result of an error on our part, such as receiving the wrong item or an item that arrived damaged.

Please allow your payment provider additional processing time for the refund to appear in your account.

Damaged or Incorrect Online Orders

If your order arrives damaged, or you receive an item different from the one you ordered, please contact us within 48 hours of delivery and include photographs of the item and packaging.

We will work with you to determine the appropriate resolution, which may include a replacement, repair, or full refund.

Please retain the original packaging until the matter has been resolved.

Questions Before You Purchase

If you’re unsure whether an item is right for you, we’re happy to answer questions before you purchase.

For online purchases, please contact us before placing your order if you have questions about an item’s condition, materials, measurements, provenance, color, treatment, or other characteristics.

For in-person purchases, please take the opportunity to examine the item carefully and ask any questions you may have before completing your purchase.

Email: contact@bareearthcompany.com

Bare Earth reserves the right to refuse a return that does not meet the conditions outlined in this policy.

Last updated: November 14, 2026